Description
The successful candidate in this position is responsible for managing the overall operations of the San Francisco airport location to include member service, product sales, new member acquisition, employee development, and facility management. Work involves moderate difficulty in supervising service center employees and achieving sales goals. Resources to do the job require reliance on technical knowledge of credit union policy regarding service center operations and personnel management. General direction is received from the Director of Service Centers and/or Area Leader.
Responsibilities:
Personnel Management:
Responsible for daily supervision of service center employees. Manages exempt/non-exempt and contract employees to include staffing, performance appraisals, training, salary recommendations, disciplines and terminations. Establishes and ensures compliance with office procedures consistent with credit union policies.
Training:
Provides training and guidance to service center employees. Ensures
staff maintains a thorough knowledge of all credit union products, services, features
and benefits. Creates and monitors individual development plan for each direct report. Trains staff on all policies and operations at the service center. Responsible for implementing and supporting employee engagement initiatives within team. Serves as a resource to service center employees in resolving complex member issues.
Sales:
Responsible for business development efforts. Conducts and coordinates local member group visits and presentations. Develops strategies for achieving branch performance goals. Partners with branch leadership in developing branch marketing plan. Consults with membership to recommend credit union products and services and provides customized financial solutions.
Requirements
Requirements of Branch Manager:
Completion of a Bachelors degree and three to five years management experience in a credit union or banking environment; or an equivalent combination of training and experience. Previous sales experience preferred. Successful track record of setting, then meeting or exceeding, individual and team objectives. Excellent presentation and communications skills. Proficiency in Microsoft Word, Outlook, and Excel preferred. 30% travel, some evenings and weekends required.
