Alliant Credit Union, the largest credit union in Illinois, is seeking an ATM representative for our headquarters location in Des Plaines, IL. The successful candidate will be responsible for a variety of administrative tasks within the ATM and Plastic Card Operation. Work involves processing members requests received via the fax and mail.
Service Responsibilities: Responds to inquiries presented by internal customers via the phone queue; maintaining or exceeding agreed upon Service Level Agreements. Reviews and replies to daily emails within established 2-hour time frame. Researches and responds to member correspondence within 1 business day. Provides timely response to department voice mail requests.
Team Responsibilities: Participates in weekly team meetings. Provides ATM Operations support. Supports training initiatives by visiting telephone service center and branch locations as needed. Supports training initiatives by participating in ‘job shadow' program for Credit Union employees to spend time in the department.Operations: Reviews, organizes and distributes daily department faxes. Ensures timely delivery of member requests for special handling of, plastic cards, or pin mailers. Documents daily withdrawal transaction usage of Credit Union ATMs. Continually monitors Gasper communications to ensure optimum uptime of all ATM's within Alliant network. Follows up with appropriate vendor for service of any ATM malfunctions. Ensures adequate supplies of envelopes, formatted diskettes, receipt paper and receipt ribbons at each Credit Union ATM. Assists Supervisor in scheduling/ facilitation of ATM moves, installs or de-installs.
High school graduate (college preferred) and one to two years experience in data-entry, customer service, general office/clerical work; or an equivalent combination of training and experience. Good written and verbal communication skills, ability to work in a team environment and independently. Basic computer skills working with Excel, Word and Internet