Collection of 60-day loan, credit card and negative share delinquencies within assigned area of accountability:
Contacts credit union members by telephone to arrange payment commitments.
Prioritizes workload to meet or exceed monthly collection and phone goals.
Applies payments and prepares collections files.
Exhibits excellent follow-up skills for payment commitments in an expedient and professional manner.
Applies skip tracing skills to locate and recover past due payments from high-risk accounts.
Evaluates and makes recommendations for extension agreements, re-negotiation of loans and hardship programs offered by the credit union based on individual member needs and situation.
High School graduate (college preferred) and minimum three years experience as a collections representative; or an equivalent combination training and experience.
Good knowledge of regulations relating to collection laws and the Privacy Act.
Customer service and quality focused. Must be task and goal oriented. Strong oral and written communication skills.
Advanced collections training on skip tracing techniques, repossession, and credit bureau comprehension.