Loss Prevention Specialist III

Alliant Credit Union, the largest credit union in Illinois, is seeking a Loss Prevention Specialist III for our headquarters office in Des Plaines, IL.

The incumbent in this position is responsible for the collection of Mortgage, Consumer Loans, Credit Cards and Negative Share delinquencies within the assigned area of accountability. Work involves routine difficulty in arranging payment commitments with credit union members and recovering past due payments from high-risk accounts. Resources to do the job require reliance on technical knowledge of department policy and regulations related to collection laws. Immediate supervision is received from the Manager of Collections.

Responsibilities include:

•    Collection of assigned Mortgage, Consumer Loans, Credit Cards and Negative Share delinquencies within assigned area of accountability:
•    Contacts credit union members by telephone to arrange payment commitments.
•    Prioritizes workload to meet or exceed monthly collection and phone goals.
•    Applies payments and prepares collections files.
•    Make recommendations for further collection action, including but not limited to repossession, foreclosure or referral to outside collection agents.
•    Exhibits excellent follow-up skills for payment commitments in an expedient and professional manner.
•    Applies skip tracing skills to locate and recover past due payments from accounts.
•    Evaluates and makes recommendations for extension agreements, re-negotiation of loans and hardship programs offered by the credit union based on individual member needs and situation, staying within the Alliant guidelines.
•    Provides guidance and training to other credit union employees to assist in the administration of policy and procedures.
•    Resolve all credit bureau discrepancies within FDRA timeframes.
•    Ensures compliance with all applicable state and federal laws, company procedures and policies.

•    High School graduate (some college preferred) and minimum 3 years experience as a collections representative; or an equivalent combination training and experience.
•    Extensive knowledge of regulations relating to collection laws and the Privacy Act.
•    Customer service and quality focused.
•    Must be task and goal oriented.
•    Strong oral and written communication skills.
•    Advanced collections training on skip tracing techniques, repossession, and credit bureau comprehension.