The incumbent in this position is a key member of Alliant's Senior Executive Team and is responsible for overseeing all aspects of service center operations, call center operations, marketing and business development for the credit union. The incumbent in this position thoughtfully leads and directs initiatives, strategies and programs in support of Alliant's ‘Member's First' culture and to secure ‘Best In Class' member satisfaction. Resources to do the job require sound and proven leadership ability, effective verbal communication skills, strong and proven analytical ability, strong relationship skills, the demonstrated ability to collaborate with all levels of the organization, and effective and consistent management capability. Relies on extensive experience and judgment to plan and accomplish goals.
Branch and Call Center Responsibilities include leading the development and execution of strategies.
Marketing Responsibilities include providing sound oversight for the development and execution of key credit union marketing strategies.
Business Development Responsibilities include guiding the growth and acquisition of Right Fit Select Employee Groups (SEG). Oversee the development and execution of initiatives and strategies that will secure engaged business relationships and also serves as a key contact with important constituencies outside the credit union.
Leadership Responsibilities include developing and delivering a vision of strategic and operating plan initiatives that establish meaningful direction for projects, goals, priorities and activities.
Performance Management Responsibilities include applying great management practices in leading an engaged workforce. Provides a structural and consistent approach to ensure that individual development plans are in place, the performance management process is respected and followed, and coaching and feedback are provided on a regular and dynamic basis.
Suggested training and experience:
- Completion of a Bachelor's degree required, MBA is preferred.
- Ten plus years experience in successfully leading business development, marketing and/or branch and call center functions within a retail depository financial institution.
- Must have collaborative approach to problem solving, team building, and managing cultural component of the organization.
- Demonstrated track record of coaching and developing a strong and capable management team.