Stay Connected

We invited you to join us Thursday, November 10, 2011 at our first Virtual Member Luncheon. We asked you what you wanted to discuss and a clear winner stood out based on your feedback, so we discussed Alliant Online and Mobile Banking and had the following conversation on Twitter:

Q: @AlliantCU Any new features or UI (User Interface) improvements planned for the iPhone app? #AskingDave
A: Currently in testing is BillPay, P2P (Person to Person) Payments and Mobile Remote Deposit Capture. #AskingDave

Q: @AlliantCU Any plans for mobile deposit and new mobile app #AskingDave
A: Yes, we're currently testing Mobile Remote Deposit Capture and we will be looking at a new mobile app. #AskingDave

Q: @AlliantCU Are you considering ebills #AskingDave
A: We are considering eBills, but no specific timeline at this time. #AskingDave

Q: @AlliantCU plans to let secondary account holders log in with either their own member id (if members)/create a login? #AskingDave
A: Stay tuned for updates in 2012 regarding this. Thank you for your patience. #AskingDave
A: However, joint owner maintenance will be available shortly. #AskingDave

Q: @AlliantCU Have you considered adding 2-factor authentication to online banking? e.g. Google Authenticator, YubiKey, etc. #AskingDave
A: We currently do have 2-factor authentication, but look for updates to Online Banking security in the beginning of 2012. #AskingDave

Q: @AlliantCU Sorry, I meant 2-factor using a hardware token, not security questions. #AskingDave
A: Thanks, our security team is reviewing this for the future. #AskingDave

Q: @AlliantCU Any plans to increase usability of PFM (Personal Finance Management) - like being able to run reports etc.. #AskingDave
A: What type of reports would you be interesting in seeing in our PFM? #AskingDave

A: @AlliantCU Money in/out, CATEGORIES etc... some items exist on sidebar but limited details #AskingDave
A: We would love to hear more about your suggestions, we'll send you a DM. #AskingDave

Q: @AlliantCU Would love mobile P2P, RDC. What about mobile PFM or mobile rewards based on proximity? #AskingDave
A: For mobile PFM, we are evaluating integrating this feature sometime in 2012. #AskingDave

Q: @AlliantCU Would be nice to sort transactions geographically like Bank Simple but imagine its a ways off #AskingDave
A: Thank you for the suggestion! #AskingDave

Q: @AlliantCU Mobile Banking scares me. How do I know its secure? Does ACU offer video demos on their website? #AskingDave
A: Our mobile banking has the same level of security as online banking. If you would like more information, please send us a DM (Direct Message). #AskingDave
A: We're working on online banking videos for 2012. Stay tuned... #AskingDave

Q: @AlliantCU Any plans to do what Chase does and allow users to "text their account" to receive account balances? #AskingDave
A: We don't have text banking in our plans, but look for our mobile optimized banking site soon. #AskingDave

Q: @AlliantCU Will mobile app be expanded to ipad or tablet devices #AskingDave
A: Yes, the expansion will be to the iPad for now. #AskingDave

Q: @AlliantCU Any plans on an iPad app? Would it have your PFM capabilities and eventually P2P? That would be great. #AskingDave
A: We do have plans for an iPad app with P2P capabilities, but the PFM will not be available through the app at this time. #AskingDave

Q: @AlliantCU Would be nice to link your social sites from within online banking, especially Twitter to DM you from there #AskingDave
A: We're not planning on integrating social at this time, but have plans to expand online member service capabilities. #AskingDave

Q: @AlliantCU Will the P2P payments be "in house" or use something like Pop Money? #AskingDave
A: We'll have more information closer to the release of P2P payments. #AskingDave

Q: @AlliantCU Will the new mobile/ipad app be an in house design #AskingDave
A: We unfortunately can't disclose that at this time. #AskingDave

Q: We have a question for you now: How often do you use Alliant Mobile Banking and what features do you use the most? #AskingDave
A: @AlliantCU Check it every day (somewhat obsessively) and mainly just look at what my money is doing. #AskingDave
A: @AlliantCU Don't use the mobile app very often. It always seems to crash alot. #AskingDave
A: @AlliantCU Every day, and transaction history, bill pay, and online check deposit. Also, statements when available. #AskingDave
A: @AlliantCU I use it daily. Mostly to check the status of the accounts but also to transfer funds. #AskingDave
A: @AlliantCU #AskingDave I use my mobile android app to check my balances, I will use it more when i can see my credit card transactions

We also received a couple questions about our debit cards too:

Q: @AlliantCU Any plans for new debit card designs that are more, uh... visually cohesive? Like blue/gray instead of lime green? #AskingDave
A: We're reviewing the design of our cards and may offer new designs soon. Thanks for the suggestion. #AskingDave

Q: @AlliantCU Would there be a fee to update to a new more sleek look ;) #AskingDave
A: We currently have a replacement card fee in our schedule, but we're evaluating it. #AskingDave

Thank you to everyone that attended!

By joining us, participants were entered for a chance to win a $10 Alliant Credit Union gift card as a way to say thank you. To see who won, visit our Twitter profile.

Like us on Facebook and follow us on Twitter to stay in the know on our financial products and services and how to use them to realize your financial goals.

Your participation (Tweet including @AlliantCU and/or #AskingDave) constitutes permission to use your name, photo and other likeliness for purposes of advertising and promotion by Alliant Credit Union without additional compensation or other consideration. View Alliant's Social Media Disclosures. Please refer to Twitter regarding their privacy and security policy.

No purchase is necessary. Promotion open to U.S. residents who are @AlliantCU Twitter followers 13 years of age or older. Employees of Alliant, its Board of Directors and family members of the same household are not eligible. Participants will receive an entry into the giveaway by posting a topic question or comment using the hashtag #AskingDave during the designated timeframe and day of the event. One prize will be awarded, one per Virtual Member Luncheon. The prize is a $10 Alliant Credit Union Visa® gift card. Only one prize per winner. Winners will be selected at random on the date of the Virtual Member Luncheon and will be conducted at the Alliant Credit Union headquarters. Winner need not be present at the time of the selection to win. Winners will be contacted by Tweet on Twitter that includes winner's Twitter handle and specifically announces that they are the winner with a request to direct message @AlliantCU through Twitter with contact information. If any winners cannot be contacted or have not claimed the prize within 5 days, no prize will be awarded. Selections are final. Winner is responsible for any tax liability. By participating in this contest, winners release Alliant from any and all liability arising in connection with participation in the giveaway and acceptance of the prize. Participants are providing their information to Alliant Credit Union, not Twitter. Alliant reserves the right to change the rules at any time without notice. To learn who won, visit http://twitter.com/AlliantCU to view the Tweet's announcing the Virtual Member Luncheon winner or send a self addressed stamped envelope to Alliant Credit Union, Virtual Member Luncheon Giveaway, P.O. Box 66945, Chicago, IL 60666-0945. Giveaway is sponsored by Alliant Credit Union, 11545 W. Touhy Ave., Chicago, IL 60666. Visa and Twitter are not sponsors of this giveaway.