Member Service Consultant (Call Center)

Start a Rewarding Career with Alliant

The Member Service Consultant is the voice of Alliant Credit Union and serves a critical role in our member experience. Successful candidates have a genuine interest in helping people and finding solutions to their needs. Our Member Contact Center isn’t a typical call center environment – we make it comfortable so you’re able to effectively handle a high volume of phone calls from our members with quality and care. Our total compensation and total rewards are highly competitive within the industry.

Why Alliant? We have been around since 1935 and we are continuing to grow. We are innovative, strengths-based, highly-engaged and committed to our company and the communities we serve. Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.

Responsibilities

What will your day look like? While working out of our modern office space in Rolling Meadows, IL, you will be responsible for:

  • Providing outstanding service and support to our members by phone via the Member Contact Center (hours of operation are Monday through Friday, no weekends!).
  • Providing knowledge to our members about our products and services and making recommendations that will benefit them.

Qualifications

What makes you a great fit?

  • You are a goals-driven, people person
  • You have professional phone manners when interacting with our members
  • You are able to walk in member’s shoes and act as a member advocate
  • You can independently handle routine and complex member inquiries
  • You are a good listener who can identify and evaluate member’s financial needs and recommend the appropriate product solutions and services using needs-based sales techniques

Qualifications:

  • High school diploma or equivalent, and at least one year of customer service experience
  • Excellent verbal and written communication skills
  • Comfortable working at a desk and talking on the phone for extended periods of time
  • Basic math skills, strong computer knowledge and advanced typing skills

When you’re happy, we’re happy! As a thank you for joining our team, we offer:

  • Casual dress code
  • Phenomenal benefits including 401(k) match
  • Perks such as on-site massages and numerous employee discounts on various products and services
  • Generous Paid Time Off and banking holidays off

Still not convinced?

We’re on the list of 100 Best Medium Companies to work for, check it out here. For more details you can also visit our Glassdoor and LinkedIn profiles.

Alliant Credit Union is proud to be an EEO/AA employer.

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Benefits
  • Great health plans
  • Flexible vacation policy