Return to The Money Mentor Blog

Alliant monitoring Staples data breach

December 23, 2014

By Alliant Credit Union

Alliant Credit Union is closely monitoring the reported payment card data breach at Staples stores. On Friday, December 19, 2014, Staples issued an update to its earlier announcement that a breach had occurred.

Staples has confirmed that its payment data systems were breached at 115 of its 1,400 stores nationwide, which could potentially impact 1.16 million customers who used payment cards at those stores during the time period of the breach – between April and September of 2014. Staples believes that the breach may have allowed access to some transaction data, including cardholder names, payment card numbers, expiration dates, and card verification codes.

Fortunately, Alliant Visa® credit and debit cardholders are protected against fraudulent purchases with Visa’s zero liability fraud protection. In addition, Alliant has implemented special fraud prevention strategies in response to the payment card breach at Staples stores.

However, if you used your Alliant credit or debit card at any Staples store between April and September, we encourage you to review your account statements. Check your accounts for unauthorized transactions by logging in to Alliant Online Banking or by calling the toll-free number on the back of your card.

Although there is currently no evidence that debit card PINs were compromised, the full scope of the breach is still being investigated. So if you used your Alliant Visa debit card at an affected Staples store during the time window mentioned above, you may want to consider changing your debit card Personal Identification Number (PIN) as a precautionary measure.

Additionally, you can set up automated notifications so that you will receive an alert each time your Alliant debit card is used. Both of these options are available to you free-of-charge through Alliant Online Banking.

If you believe your Alliant credit or debit card was fraudulently obtained and used without your authorization, contact us immediately at 800-328-1935 (24/7) and we will assist you, including reissuing a replacement Alliant Visa credit card or debit card.

Additional information regarding this matter is available on the Staples website, including a list of the affected stores and the time period of the breach at each store. Staples is offering free identity protection services, including credit monitoring, identity theft insurance, and a free credit report, to customers who used a payment card at affected stores during the breach. Customers who wish to take advantage of these services can learn more on the Staples website.

Alliant will continue to monitor this situation and provide updates to our members on our website, via social media and through direct communications to impacted members. As always, Alliant Credit Union members can contact Alliant with questions or concerns regarding their accounts 24/7 at 800-328-1935.

Consumer security tips