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By Alliant Credit Union
Hands-free…no more fumbling with your phone keypad
Alliant’s new phone banking system with speech recognition and streamlined self-service menus has launched! Now, when you call Alliant, you can speak your login, menu options and transactions instead of inputting them using your phone keypad, saving you time and enabling you to bank “hands-free.”1
To develop and refine the simplified menus for our new system, we conducted two waves of testing with groups of members. Their feedback was incorporated and has improved the phone banking experience for all of our members.
The new voice options and menus make it easier and faster to complete transactions via phone. And they let you multitask more easily. Want to know how much you have in your savings account while you’re making dinner? No problem…you can talk your way through the system while dressing your salad or setting the table.
Speak slowly and clearly when using the speech recognition system. If you speak too quietly or too quickly, the system may have not be able to clearly understand your request, especially if there are voices and noise in the background. A short phrase summarizing the transaction you want to make is sometimes more easily recognized than a long, drawn out sentence. If you say “balance on savings account,” for example, you are more likely to get to the correct transaction options than if you say a more meandering “Um, I want to hear what my balance is for my savings account.”
If you prefer to use touchtone banking (formerly called SST), you can press the star key on your phone keyboard to enter the touchtone banking system. Please keep in mind that when you select the touchtone banking option, you are exiting out of the new voice recognition system, so you can no longer speak your login or transaction information. After you have selected the touchtone banking option, the rest of your login and transaction input must be done using your phone keypad.
Reach a representative:
If you want to completely bypass the automated speech recognition system, just say “agent” or “operator” to be connected with a live Member Service Representative.