Q&A with Alliant Credit Union’s new CEO Dennis Devine

September 08, 2020 | Katie Levene

We are excited to welcome Dennis Devine as Alliant’s new chief executive officer. As CEO, Devine works with Alliant teams and the board of directors to define a member-first strategy, establish priorities and provide extraordinary value to our members. 

Prior to Alliant, Devine held senior leadership roles at KeyBank, Citizens Financial Group and PNC Bank. Earlier in his career, Devine was a management consultant with McKinsey & Company. He is a graduate of Harvard Law School and the University of Michigan. 

Soon after he started his new role, we sat down with Devine to get an understanding of his vision for Alliant and the future of banking. Here is what he thinks!

Why did you choose Alliant?

Alliant is one of the nation’s leading financial services institutions. With more than 80 years of history and a national footprint, Alliant is one of the 10 largest credit unions in the United States serving over half a million members.

What really resonated with me is Alliant’s unique competitive advantage: a national, digital-led financial institution with a true member-first structure. Alliant members know that we are working hard for them – they own Alliant! We strive to deliver the very best digital product offerings and an excellent member experience every day.

Alliant is recognized broadly as among the very best institution in the industry, including “Best Credit Union of the Year 2019-2020” by Money and “Best Credit Union in 2020” by Bankrate.  Our people are highly engaged in our mission, as reflected by Alliant’s certification in “Great Places to Work.”  

What do you expect to see in the financial industry in the next five years?

Our members choose to engage digitally, and the pace of online and mobile engagement accelerates every day.  I believe we will see the industry shift even more toward simple and secure digital banking. The COVID-19 pandemic has accelerated consumers’ digital mindset, and Alliant is ready for it.

Our members have high expectations for simple and rewarding digital banking and we aim to exceed those expectations.  We continue to invest in the most talented digital, design, and technology talent and experiences.

What makes Alliant unique?

Digital banking is at our core – with a full suite of competitive products including checking, savings, credit card, wealth management and a broad range of lending (including mortgage, HELOC, auto, RV, commercial real estate, and personal loans). Our commitment to the member experience allows us to make decisions that best serve our members. We empower our members on their financial journey.

Alliant will continue to thrive because we are in a competitive position that anticipates the evolving financial landscape. Alliant members don’t support the high cost of an underutilized branch network and support structure.  Alliant innovated its model so that members receive the best value in our products and services.

What can members expect from you as Alliant’s new CEO?

My priority will be the member experience.  At the heart of who we are is to bring the best value and experience to our members every day.  We will continue to build the best team – and to cultivate terrific industry partnerships – to deliver on this commitment.

Katie Levene is a marketer fascinated with finance. Whether the topic is about the psychology of money, investment strategies or simply how to spend better, Katie enjoys diving in and sharing all the details with family, friends and Money Mentor readers. Money management needs to be simplified and Katie hopes she accomplishes that for our readers. The saying goes, "Knowledge is Power", and she hopes you feel empowered after reading Money Mentor.

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