be_ixf;ym_202101 d_26; ct_100
  • be_ixf; php_sdk; php_sdk_1.4.26
  • https://www.alliantcreditunion.org/news/alliant-credit-union-beats-the-banks-in-customer-satisfaction
  • https://www.alliantcreditunion.org/news/alliant-credit-union-beats-the-banks-in-customer-satisfaction
Skip to main content
  • Online Banking
  • Help
  • For Employers
  • ATMs
  • Rates
  • Blog
  • New Member Info
Alliant Credit Union Logo
  • Bank
    • Savings
      • High-Rate Savings
      • Supplemental Savings
      • Kids Savings Accounts
    • Credit Cards
      • Visa Signature
      • Visa Platinum
      • Visa Platinum Rewards
    • Checking
      • High-Rate Checking
      • Teen Checking
      • Debit Cards
    • Certificates
    • Custodial Accounts
    Simple, quick, secure

    Simple, quick, secure

    Bank like a financial pro with the Alliant mobile app. Make payments, deposit checks, manage cards and so much more. 

    Learn more
  • Borrow
    • Credit Cards
      • Visa Signature
      • Visa Platinum Rewards
      • Visa Platinum
    • Home Loans
      • Mortgages
      • Home Equity Line of Credit
    • Vehicle Loans
      • Auto Loans
      • Car Buying Service
      • Vehicle Service Program
      • RV Loans
    • Personal Loans
    • Commercial Real Estate
    Fund endless possibilities

    Fund endless possibilities

    Renovate your kitchen, pay off high-interest debt, or have access to emergency funds when you need it with an Alliant Home Equity Line of Credit.

    Learn more
  • Invest
    • IRA
      • Traditional IRA
      • Roth IRA
      • SEP IRA
    • Other
      • Trust Accounts
      • Alliant Retirement and Investment Services
    Your dream ride + a discounted rate

    Your dream ride + a discounted rate

    Browse new and used vehicle inventory, and qualify for a rate discount when you buy!81

    Learn more
  • Protect
    • Life
      • Accidental Death Insurance
      • Whole Life Insurance
      • Term Life Insurance
    • Home
      • Homeowners Insurance
    • Auto
      • Auto Insurance
    Organize your goals

    Organize your goals

    Separate each of your savings goals into an Alliant Supplemental Savings Account so you can visualize your progress.

    Learn more
  • Why Alliant
    • Access Channels
      • Mobile Banking
      • Online Banking
      • Phone Banking
      • ATMs
    • Help & Support
    • Security
    • Rates
    • Membership
    • Careers
    • About Alliant
    Best overall credit union of 2020

    Best overall credit union of 2020

    Discover how an award-winning banking experience could be your next little win.

    Logo courtesy of CNBC

    Learn more
  • Become a Member
Log In
  • Online Banking
  • 773-462-2000
  • Bank
    • High-Rate Savings
    • Supplemental Savings
    • Kids Savings Accounts
    • Visa Signature
    • Visa Platinum
    • Visa Platinum Rewards
    • Debit Cards
    • High-Rate Checking
    • Teen Checking
    • Certificates
    • Custodial Accounts
  • Borrow
    • Visa Signature
    • Visa Platinum Rewards
    • Visa Platinum
    • Mortgages
    • Home Equity Line of Credit
    • Auto Loans
    • Car Buying Service
    • Vehicle Service Program
    • RV Loans
    • Personal Loans
    • Commercial Real Estate
  • Invest
    • Traditional IRA
    • Roth IRA
    • SEP IRA
    • Trust Accounts
    • Alliant Retirement and Investment Services
    • View All Invest Accounts
  • Protect
    • Accidental Death Insurance
    • Whole Life Insurance
    • Term Life Insurance
    • Homeowners Insurance
    • Auto Insurance
  • Why Alliant
    • Mobile Banking
    • Online Banking
    • Phone Banking
    • ATMs
    • Help & Support
    • Security
    • Rates
    • Membership
    • Careers
    • About Alliant
  • Help

    773-462-2000 Send us an email Search the Knowledgebase
  • About
  • Board of Directors
  • Community
  • News

Return to News Roll

News

Alliant Credit Union Beats the Banks in Customer Satisfaction

01/03/2013 • Alliant News • Press Releases

When it comes to customer satisfaction, Alliant Credit Union beats the banks, according to the American Customer Satisfaction Index (ACSI). Based on 2012 ACSI benchmark findings, Alliant's satisfaction rating of 82 on a 100 point scale is significantly better than the bank national average of 77. Alliant is even further ahead when compared with America's four largest banks, whose customer satisfaction scores range from 66 to 74.

Additional ACSI findings regarding financial institutions show similar results. For example, Alliant's perceived quality score is 85 on a 100 point scale, while the banks rank lower with their customers, averaging 78 nationally. Alliant's perceived value rating is 87, up two points from last year. Meanwhile, this year's bank national average for perceived value is well behind at 72.

Alliant, the nation's sixth largest credit union in asset size, is headquartered in Chicago. It has branches in various markets from coast to coast. Founded in 1935, Alliant serves more than 270,000 members and is ranked among America's strongest financial institutions in strength and safety.

With over 15 years of empirical financial evidence linking customer satisfaction to future financial performance, the ACSI is a leading national indicator of customer satisfaction with household goods and services in the U.S. economy.

According to Alliant President & CEO David W. Mooney, "Many bank customers have simply become fed up with poor rates, escalating fees and lackluster service and are switching to credit unions like Alliant. As a member owned financial cooperative, Alliant's exclusive purpose is to serve our members' interests. That means providing consistently superior financial value through attractive rates and lower, fewer fees, along with friendly, efficient and personalized service.

© 2013 Alliant Credit Union. All Rights Reserved.

For all media information, please visit our media center.

Media Center
Categories
  • Alliant News
  • Civic Affairs
  • Press Releases
Leadership

Get to know the team at Alliant, and learn more about what makes us different.

Meet Our Team

  •     Facebook
  •     Instagram
  •     Google+
  •     YouTube
  •     Twitter
  •     LinkedIn

Attention California residents: You can find Alliant’s California Privacy Statement, as required by the California Consumer Privacy Act, by clicking here

Alliant Logo

773-462-2000

11545 West Touhy Avenue, Chicago, IL 60666

1600 Golf Rd, Rolling Meadows, IL 60008

Routing #271081528
Accounts
  • Bank
  • Borrow
  • Invest
  • Protect
About Alliant
  • Why Alliant
  • ATMs
  • About
  • Careers
  • Media Center
Help & Support
  • Help
  • Contact
  • The Money Mentor Blog
  • Forms
Become a Member
  • Disclosures
  • Social Media Disclosures
  • Third Party Disclosure
  • Privacy
  • Terms
  • Site Map
  • Accessibility
 
Equal Housing Opportunity
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government NCUA National Credit Union Administration, a U.S. Government Agency
© 2021 Alliant Credit Union

You are leaving Alliant’s website to enter a website hosted by an organization separate from Alliant Credit Union. The products and services on this website are being offered through LPL Financial or its affiliates, which are separate entities from, and not affiliates of, Alliant Credit Union.The privacy and security policies of the site may differ from those of Alliant Credit Union.

Continue