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The rise of online banking in the U.S.

online banking usage in U.S.
October 25, 2016

By Maggie Jenkins

Every year, more and more Americans are going online to do their banking.

According to Pew Research Center, 46 percent of adults in the United States banked online in 2010. That number grew to 51 percent in 2013, and in 2015, a full 81 percent of adults who manage their household’s finances banked online.

There’s even a National Online Banking Day – held the second Monday in October – to celebrate and appreciate these services. In honor of the unofficial holiday, Alliant asked our members to tell us what they like about Alliant Online Banking, and their answers echoed Pew’s most recent research.

 

Survey says: 56 percent of consumers paid a bill online in the past month.

Alliant members say:  I love free bill pay. We pay 90% of our bills through bill pay. It allows us to take a lot of worry about bills off of our shoulders. – Sara B.

 

Survey says: 42 percent of consumers receive electronic checking account statements.

Alliant members say: I love Alliant’s website – checking my credit score and downloading statements and tax forms. – Shelly M.

I love being able to check my statements online and see purchases instantly. – Noelle C.

 

Survey says: 69 million Americans bank online.

Alliant members say:  I really like the ability to transfer funds to and from external accounts. – Jerry J.

I love your budget and planning tool. Easy, simple and free. – Sinda S.

 

Survey says: Consumers reported 78 percent online banking customer service satisfaction.

Alliant members say:  I really enjoy how simple it is to complete transfers, bill pay and reviewing transactions. I also enjoy the account alerts and how responsive they are – it just works! – Shawn K.

 

Find out more about what Alliant Online Banking and the Alliant Mobile Banking App have to offer.


Maggie Jenkins is PR and Social Media Specialist at Alliant. She began her career as a sports journalist for newspapers in Utica, N.Y., Des Moines and Cincinnati before moving to Chicago in 2009. Maggie is a six-time Chicago Marathon finisher and a lifelong creative writer with a passion for comedy. Her mom instilled in her a great sense of fiscal responsibility, and her big sister told her to throw that responsibility out the window every once in a while in the name of life experience. So far, that combination of financial advice has worked out pretty well for her.