How can I unlock my account after it is locked?

If and when our security monitoring systems detect a login attempt that seems different than usual – maybe you logged in while traveling or used a new device – we may temporarily lock your online account for your protection. When that happens, you can reset your account access with these easy steps:

1. Go to the online banking login page.
2. Click the “Forgot username/password” link.
   
3. Click the “Reset Access” button.
   
4. Follow the prompts to confirm your identity.

If the suspicious login that caused your online access to be locked was not you, first complete the account reset steps above. Then immediately change your username and update your password. Note: It’s important to use unique usernames for all of your financial accounts.